Returns and Warranty InformationGeneral Terms
Wolf Athletics proudly stands behind all of its products. We highly value excellent customer service and offer better than industry standard when it comes to product warranties, returns and exchanges. Warranties are awarded to the original purchaser only for defects caused by critical failure of materials or workmanship during normal, legal game play specific to lacrosse.
If all requirements are met, Wolf Athletics offers a one-time replacement of the same or similar product.
To request authorization on a return or exchange, please fill out a claim as completely and as detailed as possible on our website by clicking here.
After reviewing the claim, the warranty department may need to review the shaft damage in person, the damaged product must be shipped to the following address by the customer:
Attn: Warranty & Returns Department
2925 Boundary St. Unit #13
Wilmington, NC 28405
Upon receipt, Wolf Athletics will review the product and if the failure is due to a valid defect or valid game play damage/failure, a replacement shaft will be shipped to the customer after return shipping is payed for. All returned items become the property of Wolf Athletics.
Wolf Athletics reserves the right to refuse any replacements or exchanges if we suspect the product failure was due to actions outside of normal game play.
For any and all questions, please email firstname.lastname@example.org Our Customer Support Team will be more than happy to go over these terms as well as resolve any issues to the best of our abilities.
Warranty period for all shafts is as follows from date of purchase with a one-time replacement. Wolf Athletics will do its very best to replace the defective shaft with similar graphics, however this is not guaranteed.
ELEMENT Shaft - 3 month warranty
U-1 ELEMENT Shaft - 9 month warranty
U-2 ELEMENT - 12 month warranty
Ghost Shaft - 5 Year warranty
Drilling additional holes to securely attach a lacrosse head is allowed and will not void warranty.
While our shafts do not wear easily, scratches and chips are considered normal wear and tear and should be expected and are not covered under our limited warranty. Any modifications to the shaft, such as cutting the shaft, will void warranty (exception: Goalie shafts can be cut down to 30” from the bottom of the shaft). Cosmetics coatings are expected to wear over time, however the longevity of the coatings will vary from player to player.
Any evidence of deliberate abuse or excessive flexing, especially outside of normal game play, will void warranty.
Warranty period for all heads is 6 months from date of purchase with a one-time replacement. All heads returned for review must be unstrung.