Policies

Availability

Wolf Athletics is dedicated to maintaining an accurate inventory. This means that items you order on wolf-athletics.com are unlikely to be out of stock. However, we may occasionally run out of stock of an item due to high demand. If this is the case for an item you have ordered, we will contact you within the next business day with options. These inventory drops are typically temporary, but we will often have substitutions available should you not wish to wait.

Canceling/Modifying an Order
You can cancel or modify items or orders that have not entered the shipping process by contacting our customer support team. Because our team makes every effort to process orders quickly, we ask that you contact us immediately regarding any changes. If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled.

If we cannot cancel an order because it has already shipped, please see our return policies for more information.

Online Security
Security of your information is very important to us. For this reason we may sometimes contact our customers prior to shipping an order to ensure accuracy.

Returns and Exchanges
If you are not satisfied with a product, simply return it with a copy of the receipt or packing slip for an exchange or for a merchandise refund. Items must be returned within 30 days of purchase in their original new condition and packaging in order to receive a full refund. All refunds will be processed in the same form of payment as it was purchased. Items returned after the 30 day refund period will be refunded in the form of a gift card for the lowest sale price that can be used for a future purchase.

To return or exchange items, ship your return merchandise, along with a copy of your invoice, indicating exchange or return, to the following address via UPS or insured US mail. Wolf Athletics is not responsible for returned packages that are lost during shipment. Please allow up to 14 days for exchanges and credits.


Payment Methods and Payment Authorization
Charges are billed to your credit card when your items ship. When you place an order on our site, an authorization is placed on your credit card in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending,” but please keep in mind they are not yet official charges.

Accepted Payment Methods
Wolf-athletics.com accepts Visa, Mastercard, Discover, and American Express Credit Cards as well as our Wolf Athletics gift cards. We also offer Paypal Express Checkout.

Privacy Policy
We value your privacy! Wolf Athletics will never give, lease, sell or otherwise disclose your personal information. Any information you have submitted to Wolf Athletics will be held with the utmost care, and will not be used in ways to which you have not consented.

Information Collection and Use
Wolf Athletics is the sole owner of the information that is collected from customers on this site. Wolf Athletics does not sell, rent, loan, trade, or lease any personal information collected at our site, including contact forms, download requests, or email lists.

Off-Site Links
At Wolf Athletics, we work hard not only to provide customers with great products and service, but also tons of helpful Lacrosse information. In order to view some of this information, you may be directed to third-party web sites. We are not responsible for the privacy practices or content of external websites. Be mindful when you are traveling off of wolf-athletics.com and onto another website. If you have any concerns about another site’s privacy policy, we urge you to review its privacy practices.

Registration
We strongly encourage you to register with us during the checkout process. Registration is not mandatory to complete checkout, but by registering you receive the following benefits:

Save time during future checkout by securely storing your shipping and billing preferences.
Access special sections of the site, such as the My Account section, where you can view previous orders and update your billing and shipping information.
Reorder quickly by browsing through the items you’ve purchased in the past.
Quickly submit product reviews and contact our customer service team.
All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. Customer accounts are housed outside of our newsletter system, so you can maintain an account without subscribing to a newsletter. However, joining our email club gives you exclusive access to special promotions and insider information.

Unsubscribe Policy
We strive to only send e-mail to those who want to receive it. If you no longer wish to receive e-mails from us, you can unsubscribe by following the steps provided in the closing section of any Wolf Athletics email. If this is unavailable, our customer service team would be happy to unsubscribe you upon request.

Updating User Information
Registered customers can update their user information at any time by logging in and accessing the My Account section.

Products
Color Policy
Our Graphics Department makes every effort to portray the color of an item as accurately as possible on our listings. However, the color of an item may appear differently according to the settings on your monitor. Unfortunately, we cannot guarantee absolute accuracy of the product color as displayed on your monitor.

Image Policy
We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images may prove impossible to obtain. In these cases, we will use the closest representative image we can find or create for the product.
Therefore, we recommend that you carefully read the product description and other related product information provided on the product page before making your final purchase. Should you have any questions our Customer Service team will be happy to look into the product for you.

Promotional and Coupon Code Policy
We are always working to provide the best deals in the industry. Promo codes are a great way to save even more when shopping with us, and it is easy to use them in our online store. Please keep the following terms in mind when shopping.

Only one coupon code may be used at a time during our checkout process. This includes our free shipping offer.
Item(s) purchased must match the coupon description (brand, size, quantity, color, flavor, etc.).
We reserve the right to accept, refuse, or limit the use of any promotional offer.
The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.

Price Check Guarantee
Wolf Athletics sells the best lacrosse gear and apparel at the best prices. We are dedicated to our sport, our lifestyle, and our customers. To show that we are the best, if you find another price that is lower by at least one dollar, we will beat that price by 10%. Prices valid only at the time of purchase. Auction sites like eBay do not qualify. If you find an item on our site that qualifies for the Price Check Guarantee, simply place an order with us. After you receive your order number, e-mail customerservice@wolf-athletics.com with your order number and a link to the product with a lower price. If everything checks out, we will credit your card the difference.

Shipping Policy
Shipping Guarantee
We guarantee express delivery (Overnight, 2nd-Day Air and 3-Day) on all* in-stock items—or we’ll pay for the delivery charge ourselves! Delivery time does not include weekend days and holidays. Express delivery guarantees on orders placed after 2:00 PM EST will begin the following business day. All shipments to Alaska, Hawaii, Puerto Rico, and other U.S. territories will be charged an additional $10 for shipping and handling.

International Shipping
Our delivery rates are for the United States and its outlying territories. International rates may vary. For international orders, we will contact you prior to shipping your order to inform you of your shipping charge. Shipping charges applied during checkout at wolf-athletics.com are estimates only, and may require additional funds. All International orders are shipped via UPS and take approximately 10-12 business days. All catalog prices and delivery rates are quoted in U.S. funds and do not include applicable duty, customs charges, or taxes which are paid by the customer. When sending orders abroad, we must have the recipient’s telephone number with the order.

Warranty
General Terms

Wolf Athletics proudly stands behind all of its products. We highly value excellent customer service and offer better than industry standard when it comes to product warranties, returns and exchanges. Warranties are awarded to the original purchaser only for defects caused by critical failure of materials or workmanship during normal, legal game play specific to lacrosse.

If all requirements are met, Wolf Athletics offers a one-time replacement of the same or similar product.

To request authorization on a return or exchange, please fill out a claim as completely and as detailed as possible on our website by clicking here.

After reviewing the claim, the warranty department may need to review the shaft damage in person, the damaged product must be shipped to the following address by the customer:

Wolf Athletics

Attention: Warranty & Returns Department

2925 Boundary St. Unit #13

Wilmington, NC 28405

Upon receipt, Wolf Athletics will review the product and if the failure is due to a valid defect or valid game play damage/failure, a replacement shaft will be shipped to the customer after return shipping is payed for. All returned items become the property of Wolf Athletics.

Wolf Athletics reserves the right to refuse any replacements or exchanges if we suspect the product failure was due to actions outside of normal game play.

For any and all questions, please email customercare@wolf-athletics.com Our Customer Support Team will be more than happy to go over these terms as well as resolve any issues to the best of our abilities.

Shaft Terms

Warranty period for all shafts is as follows from date of purchase with a one-time replacement. Wolf Athletics will do its very best to replace the defective shaft with similar graphics, however this is not guaranteed.

ELEMENT Shaft – 3 month warranty

U-1 ELEMENT Shaft – 9 month warranty

U-2 ELEMENT – 12 month warranty

Ghost Shaft – 5 Year warranty

Drilling additional holes to securely attach a lacrosse head is allowed and will not void warranty.

While our shafts do not wear easily, scratches and chips are considered normal wear and tear and should be expected and are not covered under our limited warranty. Any modifications to the shaft, such as cutting the shaft, will void warranty (exception: Goalie shafts can be cut down to 30” from the bottom of the shaft). Cosmetics coatings are expected to wear over time, however the longevity of the coatings will vary from player to player.

Any evidence of deliberate abuse or excessive flexing, especially outside of normal game play, will void warranty.

Head Terms

Warranty period for all heads is 6 months from date of purchase with a one-time replacement. All heads returned for review must be unstrung.